Refund & Return Policy

Refund Policy

Effective Date: December 3, 2024

At CarManuals, we strive to provide high-quality digital workshop repair manuals. Due to the nature of digital products, all sales are final. Please review this policy carefully before making a purchase.

1. Refund Eligibility

We do not offer refunds for digital downloads except in the following cases:

• Defective files: If the manual is corrupted or incomplete.
• Incorrect product: If you receive a product different from what you ordered.

In such cases, we will work with you to resolve the issue by either providing a replacement or issuing a refund.

2. How to Request a Refund

If you believe you qualify for a refund, please contact us within 7 days of your purchase at [email protected] with the following details:

• Your full name
• Order number
• A description of the issue
• Any supporting evidence (e.g., screenshots or error messages)

We will respond to your request within 3 business days.

3. Non-Refundable Cases

Refunds will not be granted in the following situations:

• You changed your mind after purchase.
• You no longer need the manual.
• You cannot operate or understand the software/hardware required to access the manual.
• The manual is compatible but does not meet your personal expectations.

4. Technical Support

If you encounter technical difficulties accessing or downloading your manual, please contact us at [email protected]. We will provide assistance to ensure you can access your purchase.

5. Chargebacks

Filing a chargeback with your payment provider without contacting us first may result in suspension of your account and denial of future purchases. We encourage customers to resolve issues directly with us.

6. Changes to This Policy

CarManuals reserves the right to update this Refund Policy at any time. Changes will be effective upon posting. Continued use of our services constitutes acceptance of the revised policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

• Email: [email protected]
• Address: 30 N Gould St, Sheridan, WY 82601

Thank you for choosing CarManuals. We appreciate your understanding and support of our policies.